FAQ

Do You Take Insurance?

Crossroads Counseling Center is an out of network provider. I will be happy to assist you with the process of determining your Out of Network benefits, and to provide you with the necessary paperwork to submit to your insurance company for partial reimbursement. Crossroads Counseling Center happily offers both Law Enforcement & Military (active as well as retired) a 20% discount on all services. In contacting your insurance company for Out of Network benefits, here are the necessary questions to ask: 
  1. Do you have out of network benefits for psychotherapy office visits and/or telehealth visits?
  2. What is the annual deductible for Out of Network benefits, and how much has been met this calendar year?
  3. What is the out of pocket maximum and how much has been met this calendar year?
  4. For couples therapy, is CPT code 90847 a covered service?

What are the Benefits of Not Using Insurance

Insurance companies often dictate clinical decisions by requiring a mental health diagnosis.  They also provide limitations, including the number of sessions we are able to have or the length of the sessions. Bypassing insurance allows for the most flexibility and privacy for my clients.

What Are The Accepted Methods of Payment?

Payments can be made via credit card or cash. You may also use Health Savings Plans or Flexible Spending Accounts.

How Long Will Therapy Last?

Therapy is not one size fits all so this is a tough question to answer! I always want our work together to be very goal oriented to make our time together as effective as it can be. That being said, when things feel “calmer” and you are not in crisis or wondering what we can talk about during our sessions, it becomes a great time to dig a little bit deeper and we can do a lot of great work. I have had clients see great results in 8-12 weeks, and clients who have been with me for years. So the short answer is, you can determine how long we work together by what you want to bring to the table and how hard you are willing to work.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
  • You can ask your health care provider, and any other provider you choose, for a Good FAith Estimate before you schedule a service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit

www.cms.gov/nosurprises or call (800) 368-1019

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